TERMS AND CONDITIONS

Last Updated: June 1st 2025

Welcome to Mundi’s official website. These Terms and Conditions ("Terms") govern your access to and use of our website and services, including the purchase of tickets for events ("Services"). By using this website and purchasing tickets, you agree to be bound by these Terms.

1. Definitions

- "We", "Us", "Our" refers to Mundi, its owners, and operators.

- "You", "Your" refers to any user or visitor of our website.

- "Event Organizer" refers to any third-party individual or entity organizing an event listed on our site.

- "Ticket(s)" refers to digital or physical passes granting access to events.

 

2. Ticket Purchase

- All ticket sales are subject to availability and may be withdrawn at our discretion.

- Prices are listed in Rwf and include applicable taxes, unless stated otherwise.

- Tickets are non-transferable and may require identification at the venue.

- You are responsible for ensuring the accuracy of your order before confirming your purchase.

 

3. Payment

- Payments must be made via the payment methods provided at checkout.

- All transactions are securely processed. We do not store your payment information.

- In case of payment failure, no ticket will be issued until payment is received in full.

 

4. Ticket Delivery

- Tickets will be delivered electronically to the email address provided at checkout.

- It is your responsibility to ensure you provide a valid and accessible email address.

 

5. Refunds and Cancellations

- All ticket sales are final and non-refundable, except in the case of event cancellation or as required by local law.

- If an event is canceled, we will notify you and provide information on the refund or rescheduling process.

- We are not responsible for travel or accommodation costs related to canceled or rescheduled events.

6. Event Entry

- Entry may be denied if your ticket is damaged, duplicated, or reported lost/stolen.

- You may be required to present valid identification matching the name on the ticket.

- The event organizer reserves the right to refuse admission for age, health, safety, or behavior-related reasons.

 

7. User Responsibilities

- You agree to use the website lawfully and not engage in any behavior that may disrupt or damage our systems.

- Do not resell, counterfeit, or duplicate tickets purchased through our site.

- You may not use bots or automated systems to access or purchase tickets.

 

8. Intellectual Property

- All website content, including text, images, logos, and designs, are owned or licensed by Mundi.

- You may not reproduce, distribute, or modify any content without our written permission.

 

9. Limitation of Liability

- We are not liable for any direct, indirect, incidental, or consequential damages arising from use of the site or attendance at events.

- Our total liability for any claim related to ticket sales shall not exceed the price of the ticket purchased.

 

10. Privacy Policy

Your use of the website is also governed by our Privacy Policy which explains how we collect, use, and store your personal information.

 

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. 

Continued use of the site indicates acceptance of the revised Terms.

 

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

 

Mundi Events Team

Email: info@mundi.rw